Victor & Charles lead the way in hyper-personalization for delighting #hotel guests ... predictive analytics... absolutely cutting edge!
A Paris #startup, analyzes public information (social networks, web content, ...), socio-cultural and behavioral to provide relevant information to hoteliers seeking to reach the next level of guest service.
Corentin Combalbert, Hospitality Executive Services, recently met with the team to evaluate the impact of a '360 guest view' on future pre-demand guest services. He also had quite the experience with Victor & Charles chatbot - all positive!!
Inside scoop from meeting below.
Predicting guests' desires and providing personalized, delightful attention is the next generation of guest service.